Hyper-Reach FAQs

Good morning, everyone!
As usual, when our county’s mass notification system, Hyper-Reach, rebroadcasts weather alerts from the US National Weather Service Springfield Missouri​ office, we are flooded with calls.
Here are a few answers to the Frequently Asked Questions (FAQs):

  1. Question: Why am I getting calls in the middle of the night/early morning from Hyper-Reach? Can’t you set it to a regular time? Answer: Most alerts that are considered notification for the protection of life safety will not wait for later transmission. We have Camden County set to set off only 10 of the possible 60 alerts: Earthquake, Flash Flood, High Wind, Ice Storm, Law Enforcement, Local Area Emergency, Severe Thunderstorm, Shelter in Place, Tornado, and Winter Storm.
  2. Question: How do I turn off notifications? Answer: While we strongly recommend you DO NOT turn off possible life-saving notifications, you have the option to call our office at (573) 346-7108 and provide the phone number you wish to have unsubscribed and verify your name and address. You will be removed from the notifications within two business days.
  3. Question: My friend/relative and I are both subscribed, but I got the severe thunderstorm notification and she did not. Why? Answer: Warnings from the National Weather service are geo-located to your address registered with Hyper-Reach, therefore, one person may receive a warning while the other may not, depending on the physical, registered location.
  4. Question: What is Hyper-Reach? Hyper-Reach is the mass notification system for Camden County. It broadcasts emergency and community alerts, as well as follow-up information.
  5. Question: How do I sign up? Answer: To sign up AND control which alerts you receive, simply click this link to visit our page for instructions!

We will continue to update this blog post as we receive more Frequently Asked Questions!

SIDE NOTE: If you experience ANY damage that is weather-related, please use our form HERE to report it for documentation!

Published by camdensam

I became the Director of Camden County, MO Emergency Management Agency (EMA) in August 2021 after previously serving as the agency's Deputy Director for a year. As the Director, I manage the day-to-day operations of the EMA, work on the Local Emergency Operations Plan, manage the Facebook, Twitter, and website for the EMA, oversee the webpages for the Camden County Local Emergency Planning Committee (LEPC), provide oversight and run exercises for the Camden County, MO Community Emergency Response Team (CERT), and work with the Camden County, MO Amateur Radio Emergency Service (ARES). I hold a general class amateur radio license, call sign KE0LMY. I am also the official "Bee Keeper" of our mascot, Buzzer the Bee, who wants you to BEE Prepared!!! I'm a certified CERT trainer and WebEOC trainer for the Missouri State Emergency Management Agency. I maintain an EXTENSIVE and ever-growing list of credentials and train vigorously with first responder agencies, other EMAs, and with anyone I believe will help me become a better, more well-rounded emergency management director.

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